Terms and Conditions

Booking Terms and Conditions

The website www.goldfinchholidays.com is owned by GoldFinch Holidays.

All bookings here are made with GoldFinchHolidays and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company.By making a booking with us and /or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.

Bookings

Visitors on our website are kindly requested to fill the enquiry form with all necessary fields mentioned there and submit the same to be send to our office.Upon receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers, for the desired tour package or travel services. In the event the travel requirements are not clear in the booking form submitted by you to us, our team may contact you via email or phone number provided by you in the booking form. No booking is considered as ‘confirmed’ unless a tour confirmation letter is sent by us to the customer after receiving the initial advance payments in our account.

Payments

Deposit :

Our tours are subject to availability. To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation letter is received by the traveler from our office after depositing the advance payments for the trip.

Balance Payments :

It is the sole responsibility of the customer to make the balance payments at least 90 days prior to the start of the tour or as may be agreed/conveyed by our travel consultantduring the course of correspondence. In the event of non – receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited.

How to pay for your travel bookings

To reserve tour package or travel services with us upon demand from our office our customers may deposit the payments in our HDFC Bank account under initimation to our office. The Bank account information maybe received from our office via email or phone. Our customers may also avail the benefits of paying by credit cards (VISA or MasterCard) using our ‘Services Online Payment Gateway’. For More information on security of your private information please read our ‘Privacy Policy’.

Cancellation and Refund

All cancellations must be intimated to our head office on phone followed by a written confirmation via email or Fax. Telephonic cancellation will not be accepted as ‘cancelation request’.

Cancellations for the independent /Individual tour services should be made with a notice of not less than 7-15 days (According to Situation). The cancellation in case of group booking should be made atleast 30 days prior to the date of commencement of the trip.

Please Note :

  • Amount will be refunded through Electronic Transfer or by the card (Debit/Credit)
  • Refund of amount will initiate after deducting the applicable cancellation charges and service charge and both will be settled within 7 to 12 days of the day of cancellation request approved by GoldFinch Holida